A great teacher once challenged me to consider the effect caused by tossing a pebble into a pond. While it’s calming to watch the ripples in the water gently moving outward from where the pebble entered the pond, most of us watch for a while, and then move on. But think about those tiny surges …click to continue reading.
You’re listening to a speaker. It could be a teacher in a class you’re taking. Maybe it’s a co-worker training your team in a new process. It might be a pastor delivering a sermon. Perhaps you paid to attend a seminar where the speaker is an expert in a field where you want to learn …click to continue reading.
In my role as a speech coach and presentation skills instructor, I’m on a never-ending hunt for new material and ideas. Not willing to rely primarily on old standard public speaking instruction, I search for new studies on how a speaker can best engage with an audience as well as practical advice that people can …click to continue reading.
It cracks me up when one study comes out with a “finding” and suddenly various news outlets begin touting the new “evidence” as scientific gospel. Case in point: In July 2015 a study from Tokyo was presented at the Association for the Scientific Study of Consciousness. The consensus was that people who experience pareidolia tend …click to continue reading.
The group discussion was on a paradigm-shifting topic. While I enjoy being challenged to think outside the perimeter of my entrenched attitudes and thoughts, this particular idea was causing me some distress. When the facilitator asked the group for feedback, I said, “I’m disturbed.” After the group enjoyed a friendly laugh (assuming I was kidding), …click to continue reading.
When I took my husband to his first Trans-Siberian Orchestra concert, he thought he would be hearing Russian symphonies. Uh, no. TSO is a rock group. If you’re not familiar with the TSO name, you still likely have heard their music during the Christmas season. Their signature song is Christmas/Sarajevo but it’s better known as …click to continue reading.
For eight years Australian Bronnie Ware worked for a company that supplied people to provide personal care of the terminally ill. Her job description as a palliative caregiver included items such as manage medications, assist with showering and toilet needs, ensure patient’s meal needs are met. She was quite competent in the work but she …click to continue reading.
Today was the best day yet in my volunteer role as a pet therapy representative at our local hospital. Of course, the dog Rosie gets 100% of the credit; I’m just a tag-along with Rosie and her owner. When I knock on a patient’s door and ask, “Would you like a visit from a pet …click to continue reading.
With all the drive-through business available to us and the self-checkout lines we use, we may not consider customer service as much as we used to. But particularly bad or good customer service still stands out to me. A couple months ago I was shopping in the Warrenton Food Lion grocery store. I was there …click to continue reading.
Raise your hand if you like to be wrong. OK, I didn’t think I’d see many hands in the air. We like to be right. We believe that OUR way of thinking about a topic or OUR opinion of a person or some event is the correct one. Oh, sure, we might preface a statement …click to continue reading.