The Ultimate Lost and Found Department

The Ultimate Lost and Found Department

Last year my step-daughter Melissa said she had a surprise for me. She prefaced its unveiling by announcing, “You’re either going to be really mad at me or really happy.” When she opened her car’s back door, I saw two boxes I’d been missing for over a dozen years. In...
The Most WOW! Message Ever

The Most WOW! Message Ever

Note: Today’s post is based on my 2017 Christmas letter. So if you’re on my card list, you’ll be reading something that feels familiar! Author and speaker Michael Hyatt is adamant in his advice to exceed client/customer expectations. We must do...
The Faces of Christmas

The Faces of Christmas

About half a dozen years before my mother-in-law Rosalie died, I interviewed her to preserve her life story not just for those of us in this generation who loved her, but also for the future ones who would never have the opportunity to be part of her life. One of my...